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Quick answers
How do I log in to DoLittle ERP for the first time?
Use the institute URL and credentials shared in your welcome email. On first login you will be asked to change your password. If you did not receive the email, contact support with your institute name.
How do I set up a new academic year?
Go to Settings → Academic Year, create the new session and use the promotion tool to move students to their next class. Fee structures and timetables can be copied from the previous year.
Can you migrate data from our old software or Excel files?
Yes. Our implementation team imports students, staff, fee history and other records from Excel or most legacy systems as part of onboarding at no extra cost.
How do parents pay fees online?
Once the payment gateway is enabled, parents can pay through the parent app or the payment link sent by SMS/WhatsApp using UPI, cards or net-banking. Receipts are generated automatically.
How do I apply a concession or late fine?
Open Fee Management → Concessions to assign category or student-level concessions. Late fines are configured per instalment in the fee structure and applied automatically after the due date.
Can I reprint or cancel a fee receipt?
Receipts can be reprinted any time from the student's fee ledger. Cancellation requires the appropriate permission and is recorded in the audit log.
How do teachers mark attendance?
Teachers can mark attendance from the teacher app or web panel. If biometric or RFID devices are integrated, attendance syncs automatically.
How are report cards generated?
After marks entry is locked for an exam, go to Examinations → Report Cards, choose the template and class, and generate printable or digital report cards in one click.
Where can parents download the app?
The parent app is available on the Google Play Store and Apple App Store. Parents log in with the mobile number registered with the institution.
A parent is not receiving notifications. What should I check?
Ensure the parent's mobile number is correct in the student profile, the app is updated and notifications are allowed in phone settings. If the issue continues, raise a ticket.
Which biometric devices are supported?
DoLittle integrates with most popular biometric and face-recognition attendance devices. Share your device model with support to confirm compatibility.
Can fee collections sync with Tally?
Yes. The Tally integration pushes fee receipts and expense vouchers to Tally so your accounts team does not need to re-enter data.
How do I reset a staff member's password?
Administrators can reset passwords from Users → Manage Users. Staff can also use the “Forgot password” link on the login page.
Is our institution's data backed up?
Yes. Data is hosted on secure cloud servers with SSL encryption and automated daily backups. Access is controlled through role-based permissions.
Still need help? Talk to us
Existing customers get priority support through every channel.
Response times you can count on
Every ticket is prioritised by impact so critical issues reach an engineer first.
- Dedicated account manager for every institution
- Free training refreshers for new staff
- Free software updates and new features
| Priority | Example | First response |
|---|---|---|
| Critical | ERP not accessible | Within 1 hour |
| High | Fee or exam module error | Within 4 hours |
| Normal | How-to or report request | Within 1 business day |
New to DoLittle?
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